FAQ
Order, Delivery & Shipping Information
*******NEW: free shipping for orders $250.00********
We include Free shipping for all orders over $250 within Canada!
Q: Where do you ship your emergency kits and supplies?
A: We ship everywhere within Canada!
Q: When can I expect the order to arrive?
A: We will process your order within 1-2 business days. After which, you can expect your order via Canada Post or UPS within 3-5 business days if not shorter. For Wise Foods products, the standard delivery time is 10 business days. For further information, please email us at [email protected] or call us at 1-888-789-1311 (within Canada & USA).
Q: Can I order by phone?
A: Yes, absolutely! Send us an email [email protected] and we’ll call you back.
Q: Can I pick up my order instead of having it shipped to my address?
A: Please contact us to arrange a pickup time and location.
Q: How is my order shipped?
A: Orders are sent via Canada Post Expedited parcel or UPS.
Q: Can shipping be combined?
A: Yes. You will notice at the checkout that shipping is automatically calculated to combine shipping in order to make it as economical as possible.
Q: Can I order large quantities?
A: Sure! We offer great discounts for large orders for groups and organizations. Please contact our sales team directly at [email protected]
Q: Will I receive a receipt?
A: If you are ordering online you will receive a receipt when you checkout.
Q: Do you have any further questions?
A: Please contact us at 1-888-789-1311 (within Canada & USA) or at [email protected]. We will be more than happy to assist you. We offer free shipping on orders over $250 CAD within BC (Burnaby, Vancouver, Surrey, Richmond, North Vancouver, Coquitlam, Delta, Abbotsford, Langley, Victoria, Prince George, Kelowna and beyond). We also offer free shipping for orders over $250 for all Canadian cities such as Calgary and Edmonton, Alberta, Regina and Saskatoon, Saskatechewan, Winnipeg, Manitoba, Toronto, Ottawa, London, Kitchener, St. Catharines-Niagara, Windsor, Oshawa, Sudbury, Kingston, Thunder Bay, Berrie and Hamilton, Ontario, Quebec City, City Square, Chicoutimi, Sherbrooke, Trois Riveres and Montreal, Quebec, Moncton and Saint John, New Brunswick, Halifax and Sydney, Nova Scotia, Charlottetown, Prince Edward Island, St. John’s, Newfoundland and more!